Support

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Technical Support Team:

3i Template IT Solutions has a strong Technical Support Team all over Bangladesh. This team is functioning and moving anywhere in Bangladesh to support the client whenever needed. In this regard we have a very strong and expert young technical support team for quick response of client technical need.

 

“Hotline” Support for contacting the 3i Template IT Solutions

The 3i Template IT Solutions will provide the following communication mechanisms for the client to use when asking for support:

(a)           Telephone Support.  3i Template IT Solutions shall maintain a Condor telephone hotline during regular business hours (8 a.m. to 8:00 p.m. Sunday-Thursday) to assist client in reporting errors and in providing first-line support in the use and operation of the SOFTWARE.
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(b)           Internet Connection (Remote access).  3i Template IT Solutions shall maintain a remote access the express purpose of providing contracted Condor support.  This special access shall be managed by “trouble ticket” software which tracks problem progress on an incident by incident basis in order to ensure a timely turn-around for the client.

 

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